Have you had a good customer service experience? Even though I make soap, I still purchase handcrafted soap from other soap makers. (If soapaholic was a word, it would describe me. …
Customer service
Dealing with a Customer who Complains
One of the most difficult aspects of running a business is dealing with a customer who complains. It certainly isn’t my favorite part of the day. Since the products we make are such a personal part of us, it’s difficult not to get offended. Read and see how some of the best in our business deal with it. …